Warranty Guidelines:
- Gaming Products/Orders that were bought within 1-year and found defective will be replaced.
- Gaming Products/Orders that were bought beyond 1-year but within 2-years and found defective will be repaired.
- Gaming Products/Orders that were bought outside of the 2-year period can be repaired at the customer’s discretion and expense.
- Non-gaming Products/Orders that were bought within 6 months and found defective will be replaced.
- Non-gaming Products/Orders that were bought beyond 6 months but within 1 year and found defective will be repaired.
Warranty Process:
- Send a message via our social media accounts (Facebook - Aula Philippines), (TikTok - AulaPH) or an email (support@aulaph.com).
- Our Support team will respond within 15 minutes of receipt of your inquiry.
- Prepare photos and videos of the issue you’re encountering with your Aula product.
- Provide the invoice and the photos/videos to our Support Team
- Our Support team will review your invoice and photos/videos. This process should take no longer than 24 hours.
- Once review has been completed, our Support team will walk you through on how to return your product. Customers will shoulder the shipping expense of the product.
- The Support Team will provide updates regarding the return.
- For orders that are eligible for replacement - the replacement item will be shipped as soon as product validation has been completed by our Returns Team..
- For orders that are eligible for repairs - the repair will be completed within 30 days upon receipt of the defective item.
- Once the Product is ready for shipment back to the customer - our Support Team will reach out and educate the customer on how the return shipment process works.